Social work practice is entering a new stage in the use of information technology. First-wave software was used primarily in administration and research and had little impact on direct practice. The second wave is characterized by modern databases, decision-support systems, expert systems, electronic networks, and therapeutic applications that have a greater impact on direct practice. This article assesses ethical dilemmas posed by the use of second-wave information technology in social work practice to encourage constructive adaptation to the coming technological change.
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Cwikel et al. (1991) studied this question.
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