The experience today from the application of E-government, shows significant benefits on the timing and quality of services provided to the public. However, important steps must be taken to improve services at the level of back-office which target to further evolution of the system. In this area, we intend to consider the perspectives of innovative knowledge management systems that provide personalized services to public agencies through the implementation of linked open government data. For this reason, an attempt is made to transpose the relevant experience from existing solutions in the private sector, in terms of the public sector.
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Theocharis et al. (2014) studied this question.
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