Textual data mining of service center call records

This is the authors' abstract. We don't add key points for this paper.

Article Free Access Share on Textual data mining of service center call records Authors: Pang-Ning Tan Department of Computer Science, University of Minnesota, Minneapolis, MN Department of Computer Science, University of Minnesota, Minneapolis, MNView Profile , Hannah Blau Department of Computer Science, University of Massachusetts, Amherst, MA Department of Computer Science, University of Massachusetts, Amherst, MAView Profile , Steve Harp Honeywell Technology Center, 3660 Technology Drive, Minneapolis, MN Honeywell Technology Center, 3660 Technology Drive, Minneapolis, MNView Profile , Robert Goldman Honeywell Technology Center, 3660 Technology Drive, Minneapolis, MN Honeywell Technology Center, 3660 Technology Drive, Minneapolis, MNView Profile Authors Info & Claims KDD '00: Proceedings of the sixth ACM SIGKDD international conference on Knowledge discovery and data miningAugust 2000Pages 417–423https://doi.org/10.1145/347090.347177Published:01 August 2000Publication History 26citation1,000DownloadsMetricsTotal Citations26Total Downloads1,000Last 12 Months33Last 6 weeks2 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!