Student registration process evaluation using process mining case study: IT Telkom

The process of student registration in IT Telkom needs to be evaluated to enable the continual improvements. For this purpose, the process mining was used to obtain a real overview of the actual process happening on student's registration process through IT Telkom registration information system. Fuzzy mining approach is proven to be more suitable to be used in this case compared to Alpha algorithm, although it seems that the student registration process is a structured process. This paper contributes in presenting an experience of algorithm selection on creating an informative process model and recommendation on the student registration process improvement, especially for IT Telkom.