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The article discusses modern theoretical approaches to the formation of a “smart city”, assesses the risks of a technological approach to the adoption of digital services and the prospects for socially oriented models of innovative urban development. On the basis of sociological data, it demonstrates the problems of imbalance in the urban environment of mega-cities and analyzes the possibilities of using big data and artificial intelligence technologies to harmonize the living environment in cities in favour of people.
Алексей Николаевич Расходчиков (2022) studied this question.