Corporate social responsibility and COVID-19: A case study of a family-owned printery

This study investigates the corporate social responsibility (CSR) of a medium-sized, family-owned printery before and during the COVID-19 pandemic. The results are based on interviews with various internal (for example, owner-managers, employees) and external stakeholders (for example, customers) conducted before and during the COVID-19 pandemic. The article shows the influence of the family on the design of CSR in a medium-sized, family-owned printery and discusses potential changes caused by the COVID-19 pandemic. Furthermore, we investigate whether and how far CSR influences corporate resilience. Findings are explained in terms of socioemotional wealth.