Key points are not available for this paper at this time.
Under the leadership of Mayor Shirley Franklin, the City of Atlanta introduced a new operating model for municipal government in early 2002. A central component of that effort has been a performance-measurement system—the “Atlanta Dashboard”—designed to assess various aspects of municipal performance and, through that assessment, to improve the efficiency and effectiveness of municipal services.
Edwards et al. (2005) studied this question.
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