Executive Overview Despite expensive court settlements and negative public relations, organizations continue to experience conflict between corporate practices and their increasingly diverse workforces. This article provides a qualitative in-depth analysis of two organizations in different stages of managing their diversity. Through diversity policies designed to increase firm competitiveness, one organization created a more inclusionary culture. Interviews with human resource professionals, reviews of company archives, and personal observation highlight the differences between that organization's fundamental cultural change and the other's superficial diversity commitment.
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Gilbert et al. (2000) studied this question.
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