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August 25, 2004Journal of Hospitality & Leisure Marketing101 citations

Customer Complaints and Organizational Responses: A Study of Hotel Guests in Northern Cyprus

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Authors

UYUğur YavaşOKOsman M. KaratepeEBEmin Babakus

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Yavaş et al. (2004) studied this question.

synapsesocial.com/papers/6a198b673f3ec013f0debb70https://doi.org/10.1300/j150v11n02_04
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