Sentiment Analysis of Facebook Posts Towards Good Governance Using SVM Algorithm: A Framework Proposal

Good governance means that the institutions are able to meet the needs of its stakeholders. It is participatory and inclusive through considering the opinions and sentiments of the stakeholders for decision-making. To analyze the massive number of opinions and sentiments, sentiment analysis is necessary. Thus, this study intends to devise and propose a framework for sentiment analysis that will be used by the City College of Calamba (CCC) towards the attainment and maintenance of good governance. The proposed framework presented the phases for sentiment analysis to develop an application/software: data acquisition, data pre-processing, data classification, validation and evaluation, and integration utilizing the Support Vector Machine (SVM) algorithm.