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December 1, 1990International Journal of Service Industry Management

A Taxonomy for Service Processes and its Implications for System Design

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UWUrban WemmerlövThe Graduate Center, CUNY

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Urban Wemmerlöv (1990) studied this question.

synapsesocial.com/papers/6a19b7b2e7f8932c5eea992d https://doi.org/10.1108/09564239010002126

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