Although the literature emphasizes the link between digital competence (DC) and IT adoption, there is a lack of understanding of how DC can be conceptualized in an SME context. Drawing on the literatures on SMEs and DC and on the change agentry perspective, this multi-case study proposes a multi-dimensional conceptualization of DC and empirically tests a typology of three DC archetypes of SME employees: Technical Expert, Organizer, and Campaigner. The results from a multi-case study of three Canadian SMEs suggest that the development of DC should focus on the complementarity nature of the technological, social and cognitive dimensions of the DC.
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Vieru et al. (2017) studied this question.
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