Reengineering Through Simulation Modeling

Simulation models are a practical tool for reengineering and redesigning processes and workflows, because they infuse management discussions with the quantitative data needed for sound decision making. The Government Printing Office's use of a discrete–event simulation model helps illustrate the tool's potential to increase revenue, improve customer service, and optimize resource utilization in the area of telephone ordering. Additional informationNotes on contributorsPaul J. Giannini PAUL J. CIANNINI is chief of the statistical and procurement systems branch and operations research analyst in the quality systems division of the quality control and technical department of the Office of Superintendent of Documents. US Government Printing Office, Washington DC. Fritz H. Grupe FRITZ H. CRUPC is professor of CIS at the University of Nevada, Reno. Robert M. Saholsky ROBERTM. SAIIOLSKY is an industrial engineer in the quality systems division of the quality control and technical department of the Office of Superintendent of Documents.