Improving process performance through task-level coordination, process transparency and responsibility: A case study

Modern technical development projects are characterized by high complexity, strong task interdependencies, and frequent changes during project execution, which makes coordination mechanisms and task organization critical factors influencing process performance. The aim of this paper is to examine the impact of a task-level coordination model, supported by workflow management and based on BPM and Lean principles, on process performance in technical development projects. The research was conducted as a case study using a comparative analysis of AS-IS and TO-BE process models, while process performance was evaluated using key performance indicators. The results show that the implementation of the task-based workflow coordination model led to a 41% reduction in average task duration, an increase in on-time task completion from 58% to 83%, and a reduction in delays from 42% to 17%. Correlation analysis revealed a statistically significant relationship between process transparency, task responsibility clarity, and process performance. Regression analysis showed that process transparency and task responsibility clarity have a statistically significant impact on on-time task completion, while process transparency has a significant negative impact on task duration. The scientific contribution of this paper lies in the development and empirical validation of a conceptual model showing that a task-level coordination model influences process performance indirectly through process transparency and task responsibility clarity as mediating organizational variables.