Conflict management research generally has focused on some aspects of conflict in organizations—for example, the predictors or consequences of using a particular dispute resolution method—with little theory to explain how various aspects of the process fit together. We present a model that integrates these factors and specifically focuses on the dynamic processes by which an individual concludes that he or she has been mistreated and responds to the mistreatment.
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Olson‐Buchanan et al. (2008) studied this question.
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