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:Previous research on the development of information systems has focused on the conflicts among participants and the consequences of satisfactory resolution of those conflicts. In this paper, we test a model of conflict during system development [40, 41 J. As specified, the model proposed relationships among participation, influence, conflict, and conflict resolution. We extend the model to include project success as an outcome variable. A sample of84 participants in 17 system development projects in 3 organmltions was surveyed. Results support the portions of the model reported earlier [41 J, show a strong positive relationship between conflict resolution and project success, and show a modest positive relationship between participation and project success.
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Robey et al. (1993) studied this question.
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