The University of Washington is one of five institutions that participated in the LibQUAL+(™) surveys conducted each year since its pilot phase in 2000. These surveys are sponsored and administered by the Association of Research Libraries (ARL) and Texas A&M University. This paper reviews the administration, methodology and results from the LibQUAL+(™) surveys in the context of an existing assessment program at the University of Washington Libraries that employs a suite of assessment tools. It also compares our LibQUAL+(™) experience with the set of expectations we articulated in 1999 for participating in the LibQUAL+(™) project.
No takes yet. Share an insight, caveat, or question.
Steve Hiller (2004) studied this question.
Synapse has enriched 5 related papers. Consider them for comparative context: