Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
October 29, 2020Cornell Hospitality Quarterly

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

View Full Paper
Ask AI
Bookmark
Share

Authors

SZSuiwen ZouSMSteven Migacz

Discussion

Loading...

Member takes

Overview

Key Points

Key points are not available for this paper at this time.

Cite This Study

Zou et al. (2020) studied this question.

synapsesocial.com/papers/6a1a3c8d768e71e76eef1acbhttps://doi.org/10.1177/1938965520967921
View Full Paper
Ask AI
Bookmark
Share