Researching community‐based support networks: what policymakers should know

Self‐help support groups (SHSGs) have a valuable role in civic society. However, it is difficult to measure their value through sole use of the positivist approaches that interest policymakers. This is because SHSGs are consumer‐driven and voluntary. Thus, they cannot be regulated by research agendas or prescribed like treatment. Although social policy has an important role in the use and availability of SHSGs, the author argues that social policy research in this field needs to demonstrate paradigmatic plurality, finding balance between positivism and participatory practices. This involves engaging with group participants to identify indicators that measure group activities and impacts; appropriate research methods; and suitable timeframes. Only through paradigmatic plurality will social policy fulfill its role in enhancing community well‐being.