When Digital Doesn’t Work: Experiences of Co-Designing an Indigenous Community Museum

The challenges to implement digital technologies in community-based projects are exposed in a case study co-designing an indigenous Community Museum, situated in the Kelabit Highlands of Borneo, Malaysia. Over a five-year period, this co-design project consisted of field trips, community engagements, and creating a documentary film and an inaugural exhibition in the newly constructed Kelabit Museum. This article highlights the limitations of digital technologies in museum contexts. Co-designing with stakeholders resulted in the decision to take a non-digital approach to the museum development to encourage greater community agency and prevent disengagement, as it incorporated heritage values in local community developments and cultural tourism plans. The findings demonstrate that community self-determination conflicted with preconceived outcomes, resulting in a need to re-evaluate the goals of the project. Instead, the ambition of cultural heritage preservation that maintained community participation emerged as the central goal. Removing the focus on a digital solution expanded community participation, which is a finding that should be used to frame other community cultural developments.