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When browsers report TLS errors, they cannot distinguish between attacks and harmless server misconfigurations; hence they leave it to the user to decide whether continuing is safe. However, actual attacks remain rare. As a result, users quickly become used to "false positives" that deplete their attention span, making it unlikely that they will pay sufficient scrutiny when a real attack comes along. Consequently, browser vendors should aim to minimize the number of low-risk warnings they report. To guide that process, we perform a large-scale measurement study of common TLS warnings. Using a set of passive network monitors located at different sites, we identify the prevalence of warnings for a total population of about 300,000 users over a nine-month period. We identify low-risk scenarios that consume a large chunk of the user attention budget and make concrete recommendations to browser vendors that will help maintain user attention in high-risk situations. We study the impact on end users with a data set much larger in scale than the data sets used in previous TLS measurement studies. A key novelty of our approach involves the use of internal browser code instead of generic TLS libraries for analysis, providing more accurate and representative results.
Akhawe et al. (Mon,) studied this question.
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