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The needs of users of postal services are becoming more and more demanding for postal operators day by day.The environment in which the postal sector develops is constantly changing.Achieving quality standards, keeping pace with technological solutions, and developing new services and business models are real challenges for postal service operators.Within this paper, an overview of the current state of the postal services market, both at the global level and in the Republic of Serbia, is given.Also, following the conclusions of the Report of the Universal Postal Union on the development of postal traffic for the year 2022, a presentation of possible directions for the development of postal services through two advanced services is given: the sharing economy and sustainable logistics.
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