Answers are grounded in this paper and cite their sources.
Using an information processing approach, this study investigates user involvement in 44 innovations. User involvement increases as projects progress from idea generation to commercialization, and increases with respect to project uncertainty. At commercialization high uncertainty projects require more user involvement to be successful than do lower uncertainty projects.
No takes yet. Share an insight, caveat, or question.
Gales et al. (1991) studied this question.
Synapse has enriched 10 related papers. Consider them for comparative context: