The paper analyzes three juvenile justice organizations‐ the police, Abstract juvenile probation, and juvenile court‐from the point of View of the clients of the justice system. While much of the delinquency literature (in particular David Matza's notion of the sense of injustice) suggests a rlegntive response by youths who have been in contact with the system, the present resenrch found that youths with greater system contact actually expressed more positive attitudes t o w d probation officers and court judges than did their less experienced counterparts At the same time. a negative correlation was found between experience in the system and youths' evaluations of these agencies in terms of their effectiveness in performing important agency tasks .
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Peggy C. Giordano (1976) studied this question.
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