User satisfaction on a university campus by students and staff

A university and its campus is a heterogenic environment with the purpose of supporting the functions of the university and the versatile needs of its most central users: staff and students. The facility resources of the university and their management thus play an important role in achieving the goals of the university by providing the users with versatile learning environments and an effective infrastructure as a basis for the university functions. The purpose of this study was to identify the effects of different factors in the overall satisfaction among the staff and students. The empirical data of the study consisted of an enquiry conducted among the staff and the students and statistically analysed using regression analysis. According to the results, the staff and students primarily appreciated the facilities’ overall appearance and cleanliness. In addition, campus security and cleanliness of the outdoor areas showed relation to the overall satisfaction, and also the quality of the indoor air was a significant factor. The study helps in perceiving the development of a university campus as a whole in which the factors related to the facilities and the entire campus infrastructure influence the satisfaction among the staff and the students.