Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam

Very little research has been conducted on the performance of e-Government across countries. They are theoretically focusing on the public value-based conceptual framework, resulting in the lack of empirical evidence on its validity. As for Vietnam, evaluating the e-Government performance is still new, not to mention being absent in the literature. Therefore, an empirical test of the public value-based conceptual framework was needed for evaluation of e-Government performance in Vietnam. Firstly, the research went through the review of the literature on e-Government as well as public service delivery related issues. Secondly, it operationalized the items on the basis of revised public value-based e-Government performance conceptual framework. Thirdly, the field survey was carried out using self-administered questionnaires with appropriate sampling structure. Finally, data analysis was performed and interpreted. Recommendations were drawn for proposed and revised conceptual framework for future research in Vietnam.