From the Publisher: Chances are your company has a sizable investment in technology-and is realizing only 20 percent of its potential benefit. As Gates explains, you're probably viewing hardware and software as a way to solve specific problems. But like a living organism, and organization functions best if it can rely on a nervous system that will instantaneously deliver information to the parts that need it. In clear, nontechnical language, BUSINESS @ THE SPEED OF THOUGHT shows you how a digital nervous system can unite all systems and processes under one common infrastructure, releasing rivers of information and allowing your company to make quantum leaps in efficiency, growth, and profits.
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A 1999 study studied this question.