Artificial intelligence and technical efficiency: The case of Indian commercial banks

Abstract The deployment of artificial intelligence (AI) in chatbots, virtual assistants, and ATMs reduces technical inefficiency in Indian commercial banks. The impact of (AI) on the technical efficiency of 47 examined commercial banks in India has reduced technical inefficiency to 11%, primarily due to internal factors or decision making. The verdict endorses the speeding up of (AI) deployment besides raising the level of assets, reducing the nonperforming assets, especially banks functioning in the public sector.