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Apart from selling health products and supplements, Sharifah Nur Pharmacy also offers medical and nutrition consultations, patient profiling management system and healthcare programmes for its clients. However, no online system that allows the staff and clients to directly communicate has been developed. Thus, there is a need for a chatbot application for smartphones that allows the customers to have online conversation with the bot to be developed. The chatbot is able to advice the types of medications to be taken based on the information provided by the customer. The development of the application is able to improve the communication process between the customers and the pharmacy and at the same time helps the pharmacy to have a better customer management system.
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Ahmad et al. (2018) studied this question.