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Artificial intelligence (AI) is now widely acknowledged as one of the most important digital transformation enablers across a significant number of industries. Artificial intelligence (AI) has the potential to facilitate enterprises. become more imaginative, versatile, and adaptable than they have ever been. AI is already being applied to enhance productivity and competitiveness while also driving digital transformation in a range of organizations. AI is supporting Indian banks in upgrading their operations across the board, from accounting to sales to contracts and cybersecurity. This is a case study based on virtual assistant of SBI-SIA. Recent developments and emergence of virtual banking and the trends in the modern banking systems explained in this study.
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SALEEM et al. (2022) studied this question.