The ability to engage the user in a conversation and the credibility of the system are two fundamental characteristics of virtual coaches. In this paper, we present the architecture of a conversational e-coach for promoting healthy lifestyles in older age, developed in the context of the NESTORE H2020 EU project. The proposed system allows multiple access points to a conversational agent via different interaction modalities: a tangible companion that embodies the virtual coach will leverage voice and other non-verbal cues in the domestic environment, while a mobile app will integrate a text-based chat for a ubiquitous intervention. In both cases, the conversational agent will deliver personalized interventions based on behavior change models and will promote trust by means of emotionally rich conversations.
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Kamali et al. (2018) studied this question.