Delineating IT Resources and Capabilities to Obtain Competitive Advantage and Improve Firm Performance

This article develops a research model of the relationships between IT resources, IT capabilities, IT competitive advantage, and the financial performance of an organization. This model is empirically tested with data collected from IT managers and executives in the U.S. The results suggest that while tangible IT resources offer little competitive advantage, intangible IT resources are positively associated with IT capabilities that ultimately lead to IT competitive advantage and the improved financial performance of the organization.