Computer users commonly use applications designed for different operating systems (OSes). For instance, a Mac user may access a cloud-based Windows remote desktop to run an application required for her job. Current remote access protocols do not work well with screen readers, creating a disproportionate burden for users with visual impairments. These users' productivity depends on features of a specific screen reader, and readers are locked-in to a specific OS. The only current option is to run a different screen reader on each platform, which harms productivity.
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Billah et al. (2016) studied this question.
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