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The AT&T Bell Laboratories Library Network is striving to fulfill its vision of providing all AT&T professional employees with an “electronic window” to meet their information needs. People must be able to access information quickly and easily without the fear of information overload. Taking these needs and requirements into account, the Library and computer researchers combined their interests and areas of expertise to create The RightPages™ Service. This service brings the library to users' desktop work-stations by incorporating ASCII text, bitmap images, and an alerting service, in a system that is comfortable and efficient to use.
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Hoffman et al. (1993) studied this question.
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