The Influence of Training Focus and Trainer Characteristics on Diversity Training Effectiveness

We examined the influence of training focus (similarities or differences) and trainer characteristics (race and sex) on the effectiveness of a diversity training program. An examination of the results reveals that when the training content focused on similarities among individuals, trainees expected fewer instances of backlash and chose more effective conflict resolution strategies than their counterparts whose training content focused on differences among individuals. Trainer race and sex had no impact on trainee evaluations when the course was focused on similarities, whereas trainees in the course highlighting differences responded least favorably to the White male trainer. Further, the purported importance of trainee reactions is supported by evidence of its mediating role between training focus and affectively based learning criteria. We discuss implications and directions for future research.