Using A Smartphone Application as A Digital Key for Hotel Guest Room and Its Other App Features

The usage of smartphones is reshaping the hotel industry and smartphone applications are becoming central to hotel guests' experience. Prospective hotel guests want to make use of their own gadget such as room reservation, check-in and check-out, ordering for room service and keyless entry. To respond to these guests' demand, technological innovation is the key to enable hotel operators to stand out from the competition. Technological innovation is a key factor. This paper introduces the design and development of a mobile key for guestroom entry using a smartphone application to speed up and efficiently undergo the check-in and check-out process. Moreover, it has added features that are expected to deliver convenience to hotel guests. The drawbacks of the technological innovation were also discussed. In conclusion, the broad adaptation of mobile key entry is expected to drive positive changes in guest and host activities across the hotel industry.