The Barriers of E-Government Success : An Empirical Study from Jordan

This paper discussed the E-governmentsuccess barriers and how could these barriers affect in users' dissatisfaction as measure ofE-governmentsuccess. The model explained more embedded relations of Information System (IS) success model in a negative context. E-governmentquality model encompasses information quality, system quality, service quality and IT infrastructures readiness, which are the predecessors of user satisfaction as measure of E-government success. The research model has been empirically tested using 93 IT managers and IT specialists of Jordanian government agencies. PLSstructural equation modeling (SEM)has been used because his superior statistical power in dealing with complex causal model and small sample size. The results clearly articulated that provisionede-services are less than expectationsof stakeholders.We found that lack of IT infrastructures readiness is the strongest factor to affect in E-governmentperformance negatively and the most important factor to provoke users' dissatisfaction. Along with the other factors were found significantly correlated with users' dissatisfaction.The relation of system quality with services quality only the difference between female and male group, where male group found its insignificant while females found thatlow system quality led to low service quality directly.