The advent of interactive computer systems and cathode ray tube terminals promises great achievements in the area of managerial decision-making. Thus far, however, graphic terminals and light pens have been used mostly to solve scientific, engineering, and mathematical problems. They have been applied relatively little to the types of problems frequently encountered by business management. As a result, objective data on their effectiveness in this environment are largely lacking. In order to provide some data, a study was undertaken to observe how the managerial decision-making process might be improved by a graphic man-computer interface and to measure quantitatively the gains that might be achieved.
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Jones et al. (1970) studied this question.