Managing E-Mail Overload: Solutions and Future Challenges

Effective e-mail management tools must treat messages as useful information, not simply as data congesting the network, the hard disk, or a user's inbox. Solutions that economize on scarce cognitive resources at the expense of the relatively cheap additional CPU power, disk capacity, or network bandwidth will ultimately prevail over those that pursue the opposite strategy. With proper application of automatic filtering, clustering, and new user interface metaphors, e-mail can once again become an effective knowledge management tool rather than a source of information overload