This paper proposes the development of a mobile application for the Philippine National Police Emergency Hotline 911. It tries to expedite the response time of the responders by minimizing the data gathering procedure conducted during a call (e.g. personal information). This is done through user registration before the mobile app can be used. The data of the user becomes visible to the dispatcher if a help is requested. Additionally, the geolocation capabilities of smartphones are integrated to the application to allow the dispatcher immediately locate the whereabouts of the caller. The ISO 9126 was used to evaluate the proposed system yielding a strong acceptance from the evaluators. It is recommended that a parallel implementation of the proposed i911 mobile with the existing 911 phone call application.
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Edillo et al. (2017) studied this question.
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