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Results from a case study on the use of a spreadsheet program (SP) are reported. The study focuses on the SP user's perceptions of the SP and their information environment (including SP models) and changes in those perceptions over a period of thirteen months. The approach has its roots in personal construct theory and in cognitive complexity theories. The results of the study provide insight into the impact of computer-based models developed by users of decision-support systems.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>
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Sven Carlsson (2003) studied this question.
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