Introduction: Welfare State Reform, Recognition and Emotional Labour

Welfare state retrenchment and its corollary, the encouragement of ‘active citizenship’, are widespread phenomena in Western countries today. While public and academic debates have focused on the practical consequences of changing rules and shrinking entitlements, there has been much less attention on how citizens experience these reforms and their accompanying rhetoric. We know even less about how welfare reform impacts upon people's emotions. Such a focus, however, is important because the reform of the welfare state is about more than changing rights and duties. Reforms tell citizens what they are worth, how they are valued and judged, and how they are supposed to feel about the new arrangements.