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October 17, 2019Total Quality Management & Business Excellence

Lean, Agile and Service-oriented performers: templates of organising in a global production field

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Authors

MVMantas VilkasRRRimantas RauleckasBŠBeata Šeinauskienė

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Overview

Cluster analysis reveals varying performance advantages in manufacturing firms, indicating that service-oriented templates yield stronger competitive edges than lean or agile approaches.

Key Points

  • To examine whether service-oriented organizational templates regularly occur in manufacturing and to assess the comparative performance benefits of Lean, Agile, and Service-oriented templates.
  • Clustered manufacturing organizations based on four core performance dimensions: service, cost, flexibility, and digitalisation.
  • Identified and classified firms into Lean, Agile, and Service-oriented operational templates within a global production context.
  • Adherence to a Lean template provides no competitive advantage in the cost performance dimension.
  • Adherence to an Agile template provides only a marginal competitive advantage in flexibility performance.
  • Adherence to a Service-oriented template provides a considerable competitive advantage in service performance.

Cite This Study

Vilkas et al. (2019) studied this question.

synapsesocial.com/papers/6a1d149b5b7fddc35204cd2chttps://doi.org/10.1080/14783363.2019.1676639
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