Enhancing Patient Satisfaction and Trust Through Electronic Patient Portals: Mediating Effects of Patient-Centered Communication and Self-Care Skills Among Chinese Deaf and Hard-Of-Hearing Patients

< .001). Furthermore, bootstrapping results confirm that PCC and self-care skills are crucial mediators, bridging the influence of EPP use on patient satisfaction and trust. These results underscore the importance of EPPs in improving healthcare experiences for DHH patients, highlighting their role in fostering better communication, enhancing self-care abilities, and building trust in the healthcare system.