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The establishment of e-govemment has been an important policy goal within contemporary Singapore government. Recognizing the gains to be made by harnessing ICTs to strengthen and streamline the business of governance, Singapore has successfully developed its e-government sector across three strategic plans focusing on developing a world class e-government experience that will delight customers and connect citizens. This paper reviews the development of e-government in Singapore focusing on the outcomes of e-government strategic plans and discussing issues and outcomes associated with developing a fully mature e-government position.
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Baum et al. (2007) studied this question.
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