End User Training

Prior research into the question of how to train end users reveals an important lesson. To provide useful insights, researchers must study alternative training methods that are based on rich distinctions between realistic training methods. The experiment reported here illustrates this lesson. Lecture-based and computer-based training are experimentally compared for end users with different learning styles (as measured by the Kolb Learning Style Inventory). The end user training outcomes measured were achievement, efficiency, and satisfaction. The end users who participated in the study were college students learning to use a word processing package. The results suggest that computer-based training is more effective than lecture based training except for Assimilators, who appear to learn equally well under either method. Given the limitations of the study and taking into account suggested cautions, these results should be replicated before being widely accepted.Request access from your librarian to read this article's full text.