Somebody’s Gotta Be There for These Kids: Importance of Service Orientation for Sustaining Public Child Welfare Workers

Research has long indicated that both employees’ perceptions of external support and their own dispositional factors tend to predict satisfaction, intent to stay, and retention. However, the dispositional factor of service orientation has received minimal attention in child welfare or social work research. This article furthers the research on service orientation by utilizing quantitative surveys to test relationships between service orientation and key organizational variables and then exploring qualitative results to gain a more nuanced perspective on how service orientation inhabits the work-related experiences of study participants and its relation to worker retention projections in the field of child welfare.