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In today’s highly technologically driven business environment, companies must be on the leading edge of technology in order to remain competitive. If properly implemented and managed, technology can lead to considerable benefits throughout the organizations business functions. One major benefit of e-business is the ability to more efficiently manage the supply chain. The process of developing and implementing e-business can consume a large amount of resources and may pose some managerial challenges. However, the benefits derived from e-business will more than justify the costs expended and will allow a business to remain competitive and sustain a competitive advantage.
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Kocakülâh et al. (2002) studied this question.
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