Key result
Patient satisfaction scores show little correlation with improved surgical outcomes in orthopedic care, suggesting that rating surgical care based on these metrics may be misguided.
Why the study?
There is little consistency in how patient satisfaction is described in orthopedic literature, and rating surgical care by these metrics may be misguided given little correlation with improved outcomes.
Patient satisfaction scores in orthopedic care show little correlation with surgical outcomes and may be a poor metric for evaluating quality of care.
Caution against using satisfaction scores to rate orthopedic care quality; leaves open validated alternatives tied to outcomes.
Patient satisfaction scores are a popular metric used to evaluate orthopedic care. There is little consistency with how satisfaction is described in the orthopedic literature. Online physician reviews are a growing trend that directly and indirectly affect a surgeon's reputation. There is little correlation of higher satisfaction with improved surgical outcomes, so rating surgical care may be misguided and possibly dangerous. Patient satisfaction is an important part of the patient-centered care model, so rating systems should directly reflect quality. More research is needed to determine the relationship between patient satisfaction and the delivery of quality care. [ Orthopedics . 2022;45(3):e127–e133.]
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Murasko et al. (2022) conducted a review in Orthopedic care. Patient satisfaction scores was evaluated. Patient satisfaction scores show little correlation with improved surgical outcomes in orthopedic care, suggesting that rating surgical care based on these metrics may be misguided.
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