Calls.calm facilitates the ongoing interaction between two people; it works by enabling callers to make a reasonable choice of time and means for communication, by providing them with key information about the callee's situation. Calls.calm is a web-based application, supporting mini-browsers on web-enabled mobile phones and desktop browsers. Calls.calm was deployed for a month within two small work teams. Results from the deployment points to future direction for research and design.
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Elin Rønby Pedersen (2001) studied this question.
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